Bell Cow Services

If I could give this company negative stars, I would — and they’d still be getting off easy.

Our AC stopped working and the house was climbing toward 80°F upstairs and down. It quickly became unbearable. I submitted a service request through my home warranty provider, and they dispatched us to MSC Inc / Bell Cow, scheduling us an appointment a full week out. We were desperately counting down the days — our home was becoming dangerously hot.

Then, on the morning of the appointment, we get a call: the technician called out, and they wanted to reschedule. No apology, no urgency. I had to beg them to send someone out — I’m 36 weeks pregnant, and the heat inside my home was becoming a legitimate health risk.

They finally sent someone later that day. The technician came, examined the system, and told us the AC compressor was damaged due to normal wear and tear and that we needed 6 pounds of refrigerant. He told us plainly that we had zero cold air, and that the system wouldn’t function until the compressor was replaced.

But here’s the worst part: after he left, the unit completely stopped blowing air altogether. No more warm air. No airflow, period. The inside of our home became stagnant, suffocating, and by the next day, our home hit 93°F indoors. I’m not exaggerating when I say I started to feel delirious, dizzy, and physically unwell. I had to sit in my car with the AC running just to avoid passing out — while nine months pregnant. Fans were worthless. My home — my safe place — felt like it was trying to kill me.

We were then told that the new compressor wouldn’t arrive until July 7, a full two weeks away. There was no way I could survive like that. At that point, I was risking heat exhaustion, pre-term labor, and a true medical emergency.

Then something wild happened: I saw another HVAC company working on my neighbor’s house. I flagged them down and explained the situation. That tech — an actual professional — came to my house the same morning.

Within 15 minutes, he told us the truth:

Our AC compressor was perfectly fine.
We had plenty of refrigerant.
It looked like the last technician had tampered with our unit, likely to make it appear broken.
Let that sink in:

A technician from MSC/Bell Cow sabotaged our AC unit — in the middle of a heatwave — while I was heavily pregnant.
They tried to charge us nearly $700 for refrigerant we didn’t need, and left us in conditions that were unsafe and inhumane.
This isn’t just negligence — it’s predatory. It’s cruel. It’s deliberate.
And if it weren’t for a chance encounter with a real technician, we would’ve been scammed out of hundreds of dollars — and my health could have been in danger.

DO NOT TRUST THIS COMPANY.
They do not care about your comfort. They do not care about your safety.
They will manipulate your system and lie to your face to make a profit — even if it puts a pregnant woman at risk.

This company should be investigated.
And every single person reading this — please take this review seriously before letting them anywhere near your home.

Over the years I have used numerous HVAC contractors, but none could even come close my recent entire experience from the initial phone call to the extensive onsite trouble shooting process. My well equipped tech person-JAKE-was the most knowledgeable tech I have ever experienced.

10 stars would be more appropriate!

Bob Midlothian, Va.

I was very pleased with the work you did for me. Staff was very professional,courteous, and completed the work in a timely manner.

Bell Cow services were on time, friendly, great service. Thank you.

The Bell Cow crew was professional, friendly, and they worked together in the heat to complete the install. They cleaned up well and made sure the AC was working before they left. Spencer was very helpful and had a great attitude even when he had go under the house. I am very pleased with Bell Cow and their service team.

Thank you Bell Cow for coming out right away and fixing the problem that I was having with the air conditioning unit. I would definitely recommend you to contact them if you are having issues with your system or any other problems!

The installation went super smooth and in functioning like a champ. Curtis and Spencer were super.

Very please with the service.

Awesome Company, on time very professional,and Very Well Experienced in their field, they explain what,why and how they going to fix the problem and they did an Awesome Job!!!!!

Professional service and representatives.

Sealing of our garages to prevent pests from entering the walls was done incredibly poorly. The work was very sloppy for the price and it looks awful.

Everything was done good.

Professional service - well done.

So far no problems.

Job was done promptly and cleanly - no problem. As far as I can tell, good work.

Great service.

Excellent customer satisfaction. Shelly is amazing and went the extra mile for me and my family. The gentleman who serviced my unit was polite and very professional. He was able to saw a problem that two other companies failed to repair. I wholeheartedly recommend this company.

I was satisfied that I received the correct information from the service technician. His assessment was honest and accurate. He came in and delivered a professional assessment of what was going on with the system and I could have asked no more than that. He was completely honest and that was what I was looking for for him to do.

Very good experience. All parts of the job explained completely. Every person on the job was courteous. well done one cleanup of the work after job completion.

5 Star Service!!! Great customer service, very knowledgeable, and quick repairs!

No comment at this time maybe later when the job is done.

The service personnel performed outstanding and completed earlier than expected! Thank you for the professional service and high-quality work.

The technicians were professional and respectful of our home! Would recommend this company for your needs.

Quick, reliable and professional service.

5-star experience with Bell Cow. Mike, the primary tech, and team did a great job replacing a water heater for me. Professional, timely, consistent communication, and on budget. Highly recommend.

Efficient. professional service, answered my questions , enjoyed observing their work securing perimeter of my house for rodent control, part of my contract with Terminix.

Great Customer Service.

Very happy with the service. He was on time and made sure I didn't need anything else.

Fast and friendly.

On time, and did the job well. Thank you.

The job is not complete! There is one vent that was not covered and another that has fallen off. There are openings from the garage that were not sealed. Not sure about the rest of the job because I have not been under the house.

Your employees were excellent to deal with. They were very polite and friendly, told me what they were doing to be doing. Cleaned up and it took them no time to do the job. Very impressive….

Excellent service and they cleaned up afterwards. Unfortunately I was out of town due to a death in the family and they, called me to let me know they were there. Wonderful company.

5 stars.

Ok so far.

The service was professional they did not take 6 weeks to get straight.

Your team is very respectful and they know what they are doing.

The Bell Cow schedulers and HVAC technicians were very professional.

They were quick and very flexible.

This is the second review I am doing. I’m very satisfied.