Service techs are great! Like the e-mail reminders. DO NOT like the phone calls that I owe money in advance for the service that has not yet happened. I had 2 calls about my account the first week of August. Yes I owed the 7/15 bill, but I certainly did not owe for the 8/15 treatment that had not yet happened. After 10+ years of using your service, I’ll still give 5 stars for the service but the lady who made me so angry & then hung up on me should do her homework before she makes these calls. I had already spoken to someone the week before who put a note on my account & I had sent the check including the August payment for the treatment that was yet to come. Dealing with the Court House office was much better. Also I had no problem prepaying for the season when that option was available.