We've just started with Pest Bear. Everyone one, from the agent who initially came to our home to provide a quote, to office staff who sat up our account, to the service tech, were well informed and pleasant to deal with. When our tech first came to our home, he walked our lawn with me and confirmed the treatments it would need. He explained exactly what he was going to do and why. It was a cold, drizzly day, but he didn't rush our conversation. Thus far, the experience with Pest Bear has been one of the best I've ever had with any company.