Steve came out and was very friendly and informative. He provided excellent customer service. Though I was disappointed as I thought he was also doing the termite inspection, to which he informed me that I would be called and someone would schedule that. It may have been my misunderstanding when placing the call. PS. My dog got out of the yard and Steve offered to help me look for her. Great guy. PS. As per the survey below I have to wait and see if the services provided actually work, so can not answer all questions at this time.