To whom it may concern;

I was required to pay $81 for September, October and November even though I will be closing on this house on Oct. 20th. My question is why should I be required to pay for a service I will not use?

It seems to me, the customer, that this is a poor business practice. I have been paying the quarterly charge since Aug. 2014 and was never delinquent on my payment.

I cannot in good judgement recommend to the new owner that he continue doing business with Active Pest Control. I just wonder how much it will cost APC in advertising dollars to gain a new customer to replace the one lost due to your business practices.

I do want to give high praise to Sidney who went way beyond the call of duty to try to satisfy me even though her hands are tied by upper management.

A dissatisfied customer
Ron DeBroux.