Technician was very professional and helpfull. He and I diagnosed the problem quickly and he was on his way.

Now for the estimator that is another issue. I never received nor do I want to receive the estimate for a replacement unit. After conversing with him on the replacement unit and him describing all the reasons he could not give me a quote such as needing engineering on joist structure in my ceiling, electrical panel concerns, air handler replacement and refrigerant lines needing replacement I ended our conversation. I have had units replaced several times and never encountered any of these issues. I choose to purchase a new unit from a different company. I believe a refresher course for your sales/estimators might be in your companies best interest. Thank You for your prompt service.

Best,
Jon Van Alstyne (business owner for over 75 years in Bakersfield)