Poor customer service from the commercial team: 1) Miscommunication, 2)Technicians want to do the service their own way, not what the customer has requested, and they complain in front of the customer when the situation needs to be addressed.3) Managers call you after you submit the cancellation notice, not during the actual problem or right after.
Business Owner's Reply · 14 days ago (Apr 30)
National Church Residences,
I am sorry to hear that you are having difficulty communicating with the branch technicians and manager. In looking at your account I see where you have a cancellation request on 4/28. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further.
Sincerely, Ginny White Truly Nolen of America Inc.
