It tookmonths to get someone out here. Then they tried to cancel again today. Finally they sent a tech out who was a very nice young man. He quoted me some prices but couldn't answer my questions... the office said he'd be able to... but he couldn't. I need more info before I sign up on a permanent basis. But he was thorough. Oh, he didn't have covers for his shoes, so he took them off. He really should be supplied with covers.