I have had nothing but good experiences with phone conversations as well as the techs that come do our treatment. Everyone is always very friendly and sensitive to the fact that they are disturbing our lives a bit by spaying bugs on our property. Since we have been doing treatments, I have only seen two tiny spiders and that was within 2 days of our normal treatment schedule. Of course, we get occasional flies in the house, but that is normal. We have been very happy with the treatments and results. Last summer, we had a few wasps and they came out within a day and took care of them after I called them. If you don't like bugs or ants in and around your house, we recommend Miller Pest and Termite!!!!!