The quality of your service has decreased noticeably since Jorge was replaced. Jorge was more job & company conscientious and took time to explain and follow up on areas of concern 😕. I like to praise excellent service also as my file should show. I also like to highlight weaknesses so local businesses can know what’s going on and can correct it. Your Tech is a nice guy and but appears as if the heat is getting to him. Maybe a cooler shift will help.
Thank you and have a good day.