Both men were very polite and informative. I will let you know how I like the service after the mice and rats go away. I am trying to catch the squirrels in a have a heart trap myself as I cannot afford that service. I have taken down 2 birdfeeders and moved a squirrel proof one near the woods away from the house. Since my husband has cancer and dementia, it is hard to move all the birdfeeders because that is something we enjoy, especially during this pandemic. I have 2 older house cats that I also worry about. They have not gotten out, down stairs or in the garage for a few years now. Hopefully that will not happen or an infected mouse or rat get into the main house. I will not rate excellent until I know it works.