Your technicians are very professional and do a great job. My only complaint is with the appointment setting process. This latest appointment was originally scheduled for late January or early February; I waited through the visit time slot before calling the office to find out he wasn't coming at all because of illness. I should have received a call much earlier that day to let me know. I was then told that this recent visit would be between 9 and 11. I called at 12:00 and was told he'd be here in a half hour. I called an hour later and was told it would be another hour wait. There is no excuse for not letting you customer know these scheduling changes are happening. Also, I thought there used to be a call a day or two in advance confirming the time and day of appointment. That practice seems to have stopped as well. If scheduling doesn't improve, I will be looking for another provider.