We have been using Bugman for our pest control for at least five years. They always contact us about a week in advance to let us know when they are coming and ask if we have any particular problems we would like them to treat. They are very flexible about what time of day you want them to come. The few times that we needed them to come back and retreat something. Everyone that we've dealt with in such situations have been very courteous and desirous of us being satisfied customers. I would highly recommend them as your pest control company.