I know in this industry complaints are many and compliments few, I must give the highest of praise to Duane Shierbaum. In the many years I have worked with him , his expertise and customer service still surprises me. Each and every time I need assistance or have just a question he is there. His follow up skills and customer service are unique and should set example for others to follow. Because of him, Lloyds Pest Control has been my number one choice no matter what company I am at, or what the situation or the demographic area. I feel 100 % confident that no matter what I need, he can help me or connect me with whom can.