Extremely professional and polite. Both staff and owner. Mr Carter did a fabulous job on our 3ft tall weeds. (I was embarrassed to call anyone out.). But due to the fact that just two weeks ago, my husband and I spent hours digging weeds by the roots and they came back with a vengeance it's all been worth it. They stand by their word and product. My friend referred me to this company and I'm so glad she did. Thank you Mr Carter!