I've been using McCall since I bought my home 4yrs and counting. I've never had a problem with any of the services. Tech Bobby has always been friendly and polite and very informative! He was servicing my home for millipedes and he informed me of why there were so many and advise of trimming the greenery around my home and then educated me on termites and the possibility of getting them here in Florida. I just had a visit from Devin and he too was very informative, friendly and polite. They have happy employees and as a customer I'm very happy to have them. Palm Bay, FL.