Technician did not show up on date promised, only claims to have performed an outside service the prior date, not inside but I received invoices for both. I should not be billed for services not actually performed yet.
Business Owner's Reply · A month ago (Nov 14)
J.S.A. Wester MD
I'm so sorry to hear that we didn't meet your expectations. What you describe is not consistent with our goal of providing unsurpassed quality service at all times. Your feedback is critical to our success. I have sent a copy of your review to the operations manager, Daniel Rombach.
Sincerely, Ginny White Truly Nolen of America Inc.
