I ordered vents for the crawl spaces on my house. The installer asked if I had any questions before he left and at the time I did not. Later I went around the house to see the vents and noticed a few minor issues. The installers returned the very next day to fix them and said the Service Manager, Adam was ordering a vent that was missed. He returned himself within the next day with the additional vent and inspected all the vents himself to make sure they were all as they were supposed to be. I am very happy with the quick response from all the Terminix technicians and especially with Adam's response to the situation.