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Terminix of North Carolina

Pest Control

Sunset Beach, NC

4.5 · 169 reviews
4.5 · 169 reviews
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Jerry and Lois Gable
Southport, NC
TERMINIX

We have been customers of Terminix for a number of years and have been basically satisfied with your company's services, if not always happy. In this most recent instance we are, unfortunately, most UNHAPPY. Your agent, Logan, showed us pictures of what he represented were varmint droppings. He could fix the problem by sealing up the crawl space. He told us about putting heavy screen wire over the vents and sealing any entry points. He also told us that the varmints were getting up above the insulation and knocking it down. He said that he would have the insulation all put back into place.

Logan, talking to my wife at this point, produced a $1200 contract for the work and asked for a $120 down payment. She thought the price seemed high but felt we needed the work done so wrote a check for $120 and signed the contract. We had considerable difficulty getting a copy of the contact or received the promised pictures from your office. You have done a number of other jobs for us which were satisfactory so we assumed this would be all right. The contact, when we got a copy, did not specify the work to be done or the materials to be used in any detail, only that the cost was $1200.

When your technician came he did cover the the vents with hardware cloth in a satisfactory manner and he applied silicone caulk under the aluminum brick mould around the house. He was here a total of three and a half hours, including a lunch break, and used a small roll of hardware cloth and a few tubes of caulk. He did not (and would not) repair the fallen insulation bats. In addition he left a discarded caulk tube and a used rubber glove on the premises.

I went under the house to inspect the work - a very difficult job for a 79 year old with only one good leg. I could not find any of the evidence shown in Logan’s pictures of varmint damage, only some roach droppings.
In general we do not feel that the work done or the time spent was worth your $1200 fee. We would very much like to discuss this situation further with the district manager, who has been very helpful to us in the past.

- Jerry and Lois Gable, 5087 Glen Cove Dr, Southport, NC.
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