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Innovative Pest Solutions

Pest Solutions

San Diego County, CA

4.8 · 447 reviews
4.8 · 447 reviews
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GDS Industries
Vista, CA
After an awesome technician Aaron left, our service was never the same. It went from excellent to average. I called the main office to question charges due to COVID. We asked to only have the exterior done but were charged for both maintaining interior and exterior. The person that answered the phone simply said, "yes, that is correct, you'll be charged the same". I thought about it for about a week. I decided to cancel and I have to say, it was the easiest cancelling of a service I've ever done. Typically, your asked why, what can we do to keep you as a customer.
The gal that answered the phone made it so easy. I simply said, "I'd like to cancel service". Her response was Okay. I then remembered I had a second service, my home and she simply said, "no problem" I've got it cancelled for you. You may want to do some front line customer service training. Customers like to feel that their business is appreciated and losing them is not a good thing.
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