Overall, I'm happy with Terminex and all the Service men we've had come to the house to check the bait stations. *** I'm NOT happy Teminex allowed a sales person to mislead me about 1. need for a Dehumidifer and that it was warrantied for life to include if we sell the house. Found that we had to pay $285+ ANNUAL MAINTENANCE contract to cover the warranty, which included the 2nd year of having it! Same sales person THEN tried to sell us on a $4500 attic / soffit solution to keep rodents out and stated we had a problem. (( I called another company in and asked them and they CONFIRMED, I DID NOT have a rodent problem and they DID NOTE ONE area near cable wires that needed to be sealed and still no rodent problems.... so I DON'T TRUST the sales staff now. Overall, I still like Terminex, though I think as a large company, they should provide me a warranty for the dehumidifier. Be careful of he sales people!