Technicians are always courteous and knowledgeable. They take the time to answer any questions and always inform us of the status of our product, new technology and local trends with pest control. They are professional and proficient with the latest technology. When we have had to contact the main office, the customer service was also great; polite, courteous, knowledgeable and treat you like a friend; not like a number. This is a great company to deal with and the service has been exemplary.