Below are the service reports that I have received since agreeing to work with your company on the issues I have on my property. I do not have the initial report handy that shows that the traps were set up but the 8/17 service report shows the traps being empty, so it is fair to say that upon signing the contracts, there have been 4 visits to the property. I was under the impression that the first month was a twice a week visit. If I am incorrect, please advise. Additionally, the last service report states that the drain was to be blocked and has not from what I can tell from observing in person. That also leads me to believe my memory is serving correctly on the 8 visits. I have the contract at home and will locate this evening but am sending this email now to get clarity/resolution.
I also reached out to Joey last Wednesday the 28th to share some additional information regarding possible places to look for the toads and asked that a snake be removed from my lanai. We also talked about the drain as mentioned above. He said he would have a technician out that day or the next based on availability. I understand that last week was an anomaly based on the uncertainty of Dorian so I am assuming things may have gotten pushed out due to storm preparation. A follow up with information that the visit would not happen would have been a nice way to handle especially with the concerns expressed. I had Home Team take care of the snake.
If I am incorrect in thinking that there were to be 8 visits initially, please disregard. Regardless, the drain is still wide open and with the fees being charged not impressed with the results so far. It is not giving me confidence that the toad issue will be kept at a minimum with your services and it is far too expensive to keep paying you if this what I am to expect go forward.
I really do not enjoy having to send this type of email. I am frustrated with the lack of results and again, $500 initial with $99 per month maintenance is not cheap. My husband thought I was wasting our money when I agreed to this service and I am beginning to feel like he is correct.
Please advise as soon as possible on how you would like to proceed as I am open to cancelling the contract if my property is not one you would like to work on go forward.
