I hired OCON to treat a termite problem, and to recommend a regular extermination program. The consultant failed to notice a moth infestation. For the termites, they offer a guarantee, so that if termites reappear within one year, they will come back and treat at no additional cost. ~3 months after they treated, I saw a termite in my basement and called them back. They refused to treat because it was only one reproducing termite, not a wood-eating termite. I tried to make sense of that logic. I asked, "Don't reproducing termites give rise to wood-devouring termites?" "Well yes, but you only saw one." The guarantee doesn't make them responsible for termite damage that occurs after treatment, and they refused to treat on request a second time within 6 months. I pointed out we had dug some window wells, which should be retreated. They said they would have to ask their boss, and I never heard from them again, except when they want to charge me for monthly extermination of ants and mice.