Thank you, Judy, for your feedback. I can see that you were not 100 percent satisfied with Viking, and it is our goal to make sure that all our customers are completely satisfied. If there is anything that we could have done to improve your experience, please let us know by emailing reviews@vikingpest.com with any comments or concerns you may have. I just sent you a copy of your invoice for 6/20/19 to the email address associated with your account. Thank you for choosing Viking!