Quite disappointed in the initial communication. I called yesterday morning regarding an incorrect billing and still no one has returned the call. Also, when initially setting up the service I specified notification day prior by text for all service visits. That was not done on the initial visit which hopefully has now been corrected through my service guy. I was initially set up through auto pay with credit card on file. Supposed to get $20 off the first treatment. Didn't get that, they processed my card and now 12 days later receive another bill by mail for that same service. Not a good first impression.