Our Technician Jason is very knowledgeable and always pleasant. He has exceptional customer service skills and we've come to trust him. Some pests are harder to get rid than others. Since we've been following the instructions from Earthwise and Jason we've seen significant improvement. No one wants bugs in their home, but once they show up you have to deal with them or get run out of your own home. We stored some personal belongings for a friend and those items were infested. We were embarrassed to call for help, but the folks at Earthwise didn't judge or talk down to us. They understood we had uninvited guests that we wanted out and they took very good care of us. We opted for ongoing service every 3 months which addresses any new problems and more importantly fits our budget. I highly recommend Earthwise Pest Control. Not only are they super professional folks they are friends too.