Scheduling an appointment was easy and they were able to come quite quickly. I like that ANPE gives a specific arrival time (like 11:00), not a vague window (like 12:00-5:00). The tech did not have a company-logo car, but he arrived on time and handed me a card immediately. He removed his shoes before coming in and was pleasant and informative. He paid attention to the bugs, not my decor and possessions. I would use their services again.