I'm in the process of having Bio-Tech do an Exclusion & Rodent Removal job at my home due to rats in the attic. So far I've had 10 visits, met 8 different technicians and have had 6 rats trapped and removed. All technicians have been very friendly and professional. I've been extremely pleased with the responsiveness to all my telephone inquiries and with the service provided. I will recommend this company to all my neighbors and friends.