Policy #206530 - I had my house treated for ants in May. They are back in July. I paid for a full year protection only to find out that you sold me a policy with not enough technicians to service me. I shouldn't have to wait 2 weeks for service! Especially for something you already treated. That was what I was told was the earliest appt. And the treatment itself only takes about 15 minutes. How can you sell a policy that promises 24/7 service and not fulfill that obligation? I work at a real estate company in Dobb Ferry. I had always promoted your business believing it was better than your competitors to our clients. That is why I bought the policy. Now, I believe I will be requesting a REFUND! ONE STAR BECAUSE THERE IS NO ZERO.
Business Owner's Reply · 3 years ago (Aug 2, 2021)
Hi Karen, Thank you for sharing this feedback, we are sorry that you had this experience. Like many other businesses we have been unexpectedly hit by the post- pandemic labor shortage. We have been actively working to not only hire more employees, but also to put processes in place in order to prevent this from occurring in the future. We appreciate your patience with us while we overcome this bump in our 50 year history of providing a great client experience, and we are working hard to get back to that same level as quickly as possible. We appreciate your business.
