I was dismayed to say the least about cockroach sitings in our home. I contacted several pest control companies, but Major League was the soonest available. I love that you can make your own appointment online! Anyways, when Mike showed up at our home, he was super courteous, knowledgeable and kind enough to wear booties because I let him know we don't wear shoes in the house. I was most impressed, however, with the fact that he didn't try to sell us something we didn't need. Major League's genuine concern for the customer is apparent as is their honesty and integrity. I will without hesitation call on them again and will recommend them to friends.