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Catseye Pest Control

Wildlife & Pest Control

Hartford, CT

4.4 · 702 reviews
4.4 · 702 reviews
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Paul Csuka
Monroe, CT
We have been very disappointed in your service center. On numerous occasions I have called spoke with a service agent, they were nice on the phone but there was never any follow through. No return phone calls or e-mail that I have requested about billing. I was told at one point by I believe was the supervisor that I was on her list to call back...she told me that after I called back three days later and happened to get her on the call. Scheduling was another issue. When we signed up and numerous call backs I requested appointments after 4:00 pm and several times I got a e-mail saying somebody was there, what they did I have no idea. I do have to say the sales person Darren McGill has done what he could and at least reply back to me. Again not happy with your service center giving just lip service and not following through. I guess customers come first doesn’t apply to customer service. NO STARS...cute I had to pick a star before I replied!
Business Owner's Reply · 4 years ago (Feb 3, 2020)
Hi Paul, thank you for letting us know about this. We will let management know of your experience right away and work to resolve what may have happened with customer service and scheduling. We will work to get in contact with you soon.
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