I do understand that there may be a time when you need to come in before office hours. However, I have requested specifically that we be serviced during office hours. Tuesday-Friday from 11-4. I also requested that if you need to come before 11:00 am, call my cell phone to arrange entrance a day ahead. I am 45 minutes from the center. I greatly appreciate your accommodations, and look forward to a great experience with U.S Pest.