As long as you keep the termites away and pay for any damage they cause if your treatment fails, I am happy. I hope I don't ever have a repeat of several years ago when I had to threaten to contact the attorney general of the state of NC because Terminix ignored my complaints about termites and the swarm was so heavy that my kitchen was full of termites. That is when I threatened to call the AG and I finally had to speak to the manager before anyone would come out and inspect my home. To Terminix's credit that did pay for repairs but it should not have taken me almost 6 months to get any action from Terminix.