Upon immediate discovery of bed bugs in my apartment, I contacted Pest Shield and within a few hours an inspection of my home was provided. I was clearly instructed on how to prepare for my first treatment and produced with a list of things that needed to be done. When the service team arrived for treatment #1 they were friendly, knowledgable and professional. Laura and her team have been there for me every step of the way to answer questions and keep my mind at ease throughout the process. I would highly recommend this company whenever pests invade!