We have a couple of fruit trees in our backyard and I left a note for our Lloyds tech, Rob, to please not spray around the fruit trees. He texted me when he arrived at the house to let me know he got the note. I was grateful for his acknowledgment and also appreciated knowing when he arrived so I could estimate when to let our dog outside. These personalized customer communications and accommodations keep customers satisfied and loyal to Lloyds. Thank you, Rob!!!