Sam was very helpful. He took the time to address my concerns. And has silly has this seems took time to help me set wooden mouse trap. I felt a little stupid cause I was having a hard time learning to set. He took time to walk around the house so I knew where every trap was set. He could see that the whole thing made me uncomfortable snd skirmish so he agreed to come back in two weeks and help me check the activity. So far I haven't seen any mice caught but I'm hoping it will happen at night or next few days. He took time to walk outside with me and walk around and look at my skirting. He filled a couple of spots of my skirting with cooper wool that was by my air conditioner and gas pipe line. I appreciate that he took time to talk to me and address my concerns. He also made sure I had multiple glue traps to replace them as mice were caught. I had a couple dead ones that he removed for me. I also like that he sprayed for wasp and ants will be taken care off. For 50 bucks a month this gives me piece of mind as i know I can't tackle this on my own. I can't say how effective it is has it's only been since this morning.