We had a possum living in a small atrium in our house. I phoned Nuisance Wildlife Rangers after 5:00 p.m. and the answering service relayed the message. Kevin called back within minutes, and was at the house in less than an hour. He picked up the possum quickly and cleanly, and put it into a cage right away, to take it to southwest Dade and release it. Kevin was courteous and professional. I'm really glad I found this company, and would definitely use them again--though I hope I won't have to. I live near Aventura, and I recommend this company highly.