WE WERE VERY HOPEFUL WITH THIS COMPANY WHEN WE DECIDED TO SWITCH OUR POOL SERVICE. MARK, THEIR REPAIRS LEAD, PROMISED THAT A NEW PUMP WOULD FIX OUR ISSUES WE WERE HAVING AND ALSO THAT THEY WOULD TAKE A LOOK AT OUR POOL VACUUM AND GET US UP AND RUNNING. WE SIGNED UP FOR SERVICE AND PURCHASED A NEW PUMP. THE TECHNICIAN DIDN"T BOTHER TO LOOK AT THE POOL VACUUM NOR DID THE NEW PUMP FIX THE ISSUES WE WERE HAVING BEFOREHAND. THEY STATED THAT IT MUST BE A LEAK UNDERGROUND AND TO CALL LEAK DETECTION. WE HIRED ANOTHER COMPANY (AT A COST OF $150) TO COME OUT AND DO A LEAK DETECTION ONLY TO FIND OUT THAT THEY HAD PLUMBED OUR NEW PUMP INTO A BROKEN PIPE. HOW A TECHNICIAN WOULD NOT HAVE BEEN ABLE TO TELL THE PIPE WAS NOT DAMAGED IS BEYOND ME. WHEN I CONTACTED THEM THEY SENT A TECH OUT AND HE SAID MARK WOULD BE IN CONTACT. MARK IS IMPOSSIBLE TO WORK WITH AFTER THEY TAKE YOUR MONEY. HE WAS VERY RUDE AND WOULD NOT LET ME SPEAK AND EXPLAIN THINGS. HE DENIES EVERYTHING. THEY ONLY REPAIR ABOVE GROUND. WELL THIS WAS ABOVE GROUND. THEN THEY SAID OR WELL THE PIPE GOES UNDERGROUND. YES LIKE LESS THAN A FOOT BUT IT DOES GO DOWN A LITTLE UNDERGROUND. YOU CAN NEVER GET ANY HELP WITH ANYONE IN THE OFFICE WITH ANY OF THE ISSUES. THE SERVICE SIDE ONLY OK. THEY DIDN"T TELL US THAT WE NEEDED TO SIGN A WAIVER TO MOVE OUR POOL COVER DURING THE WINTER MONTHS SO THEY JUST DIDN"T CLEAN IT. WE NEVER KNEW WHEN THEY CAME OR AFTER REQUESTING A REPORT WE NEVER GOT ADDED. WHEN ENDED UP HAVING ANOTHER COMPANY ($235 COST) COME AND FIX THE POOL PIPE SO WE COULD ACTUALLY RUN OUR PUMP AFTER TWO WEEKS OF GOING BACK AND FORTH WITH THEM AND THEY REFUSED TO HELP US. WHEN I CONTACTED THEM TO CANCEL A LADY (WHO WAS ACTUALLY REALLY NICE) TALKED TO ME ABOUT ALL THE ISSUES I WAS HAVING WITH THEIR COMPANY AND SAID THEY WOULD COMP A MONTH AND SHE WOULD LOOK INTO THESE ISSUES FOR ME AND TO NOT CANCEL. THE NEXT DAY I GET A CALL AND THEY SAID THEY WERE CANCELING OUR SERVICE. REALLY. THEY LET US GO.