They actually answer their telephone! Most places I tried said leave a message, and then never called back...They were very responsive and understanding of the situation,,this being a squirrel problem. A quote was arranged within two days..and Kaya was there within two more....Kaya was very courteous and confident in solving our problem...He arrived right on time and within an hour and a half our situation was solved. Very happy with the job Aanteater did and highly recommended!