Arrived on time. Thorough explanation of what the annual service included and what it didn't. The Murfreesboro office location is also very helpful in scheduling. I like their online portal, too, for seeing service details and making new appointments. Overall, I'm satisfied with the service so far. If I could make any criticism at all, it would be that the employees carry enough cash to produce small change - my service person couldn't make change out of $20, so I had to overpay a bit.