Ashley and the staff are excellent, quality members of the Future Services team. My grass use to have a ton of weeds. I asked my neighbor about his lawn care. He said that he use Future Services. When they started treating my grass, it started to look like carpet. I was in disbelief. The bad reviews have to be fake from another competitor, maybe someone soak their grass with gasoline to keep it from growing, or maybe they were having a bad month and took it out on Future Services or just not telling the truth. Your grass will really grow and your grass will look nice. Great company!!