The pest service technicians arrived on time and got right to work. They covered outside as well as inside our house. We have 2 cats, and when asked if the spray that they use would be dangerous to the cats, they told us that there should be no problem. Everything went well and we are very pleased. Depending on how successful they are in reducing the spider and other random bug issues, we are thinking about contracting them for quarterly service! Thorough and friendly - two very positive traits!!