Zero communication, pool was Green for 6 weeks before we had to cancel service. Calls went unanswered, tech was useless.

Our pool started turning green. We asked the tech when he was here and he indicated he would shock it.

Next week, pool was still green.

Week 2 pool was very green and called company multiple times with no response.

Week 3 pool was disgusting and talked to on-site tech again. He said that our salt generator needed to be cleaned and he keeps telling his manager. Called again and left messages with no response.

Week 4 finally got someone on the phone and they indicated they would credit us for the month and that he would find out about salt generator issue. Said that the tech should be able to handle the salt generator issue on site and wasn't sure why it wasnt done. Told me he'd call me back with a resolution. Never called back.

Week 5, pool still green and now had "sand" in the bottom the pool.

Week 6, was home when tech was there and he said it should start getting better soon. Asked him about the sand and he said it was probably "DE". Asked him why he didn't let us know last week when he was there and he said "its not my fault". Told him not to come back.

We received an invoice a week later. My wife called and their first sarcastic comment was "Whats the matter, cant pay your bill because of COVID"? She explained the situation above and he said he would note it on the account. Just received a letter from collections for $150.

Not sure how these people are still in business with this kind of service.