The technician left the gate to our backyard open. As a result, our dog got out without our realizing it. We're really frustrated by this; it seems like a basic part of the job to make sure all gates are as they were when the technician arrived.
Business Owner's Reply · 7 years ago (Aug 23, 2017)
Mr. Coglianese, We are very sorry that this happened. This is certainly not what we would expect from our service technicians and we have followed up with the person who left your gate open. Thank you for your feedback as it helps to strengthen our business by following up when we make a mistake.
