Our initial contact with the salesman, Shannon, was pleasant and he was very professional in his approach. He didn't pressure us at all. He explained all the services that we could expect and answered all of our questions completely. Our first service was the next day and we met with the technician, Paul, who did a thorough inspection of our lawn and explained all of the products that he would be using to enhance the health of the lawn. He also explained what he considered a reasonable time frame to have out lawn in great shape. We were very pleased with our initial contact and look forward to working with the folks at PestBear.