Jon not only does a tremendous job professionally, he does so while providing customer service that goes so far above & beyond I can truly say it’s unmatchable. No matter how extensive the problem may be, he will leave no stone unturned until he’s able to find the solution. He’s very communicative, responsive, and flexible. He also helped us outsmart what quite possibly was the most intelligent & aggravating rat of all time thanks to his creativity and relentless work ethic, which stemmed directly from his extensive experience and passion for his profession. By the time it was all said and done, Jon was more than simply an exterminator-he became a true friend. I could not recommend his service more highly!