I was definitely not impressed with service today by R5-Mueen. I called Terminex Tuesday nite requesting the appt time on Wednesday to be 1 pm or later. There are traps in my garage and if I'm not home he would be unable to service them. As I was leaving my house Wednesday morning I noticed the Terminex vehicle on the road. I dawned my mask on and walked over to speak with the gentleman. I told him that I had called for a later time . He told me he couldn't return later. So I said as he's here I would open the garage and he can fill the boxes. He had a hard time understanding what I was asking him. I said once he's finished in garage I can lock the doors and go to my appt. I showed him the ant traps on the burm and mentioned that the ants are still building their nests in one of the landscape lights they destroyed last year. The lighting guys were out on Tuesday and showed me the damage the ants are still doing in the one particular light. I asked that another trap be set up as the lights are very expensive to replace and this is now the second year that this is happening.R5- Mueen said he doesn't have any traps with him nor the pesticide to fill existing traps. There are more ant traps in back yard so job would not get done. Told him there were 2 ant traps last summer along driveway where grass meets asphalt-the ants love building their sand castles there. Not sure where traps went- the snow removal service may have accidentally removed them. I directed him to go into back yard to finish service. As I closed front door and getting ready to go I noticed him sitting in the Terminex vehicle. So once again I approached him to ask him why he was not in backyard. I told him there were traps in the cabana by the pool that were empty and a trap by the hottub that I placed on the steps beside hottub so he wouldn't miss it. When I returned by 1, I looked in back yard. The trap that was to go under the steps by hottub was outside my back door. Mice seek the warmth of the base of the hottub not my back door. The traps in the cabana had not been touched or refilled. Not sure if he looked under deck as large trap there. It felt heavy but not sure he looked there based on what I was seeing and saw. 2 years ago I had a Terminax serviceman here that was exceptional.He was very professional and knew where to look and what to do. I haven't had that kind of service since. I received a call in the past because I reported a sloppy service. Today there was basically no service and I got the quarterly bill. I called and spoke to Lindsay to report the service I got. Thank goodness I was here to see how things were not done. Is that a requirement that one should be here when to show them what to do. I have to be here to let them in garage but do they not have a report where traps have been put.I also have a shed behind the cabana (not in pool area) that needs mice traps too as you can see their droppings in there. The pump and heater for the pool are in this metal shed. Well I've said enough. If the service I get continues like this I will definitely be looking elsewhere.
