My name is Pam L. I am a long time customer of Paffy"s. I have been very satisfied with the quality of service I have received all these years. I love that Paffy"s is local and family owned. Just recently Tom provided my mid-summer service. He was new to me but we got acquainted very quickly. He was so personable, friendly and professional. That personal touch of connection and customer service is so refreshing and appreciated.