I called on May 26, 2021 and spoke with Shauna McDowell about receiving brown tail moth (BTM) services. I was told they have a spray package that would include treating BTM around the house (they don't inject trees). I was given a quote. I asked if they offered discounts and I have a few follow up questions I wanted answered. I was told I'd get a call back. I finally got a call back on 6/10 from Kristina Gish. She left a voicemail and then I received a contract to sign via email. I called today (6-11) to get pricing on different options and still needed my questions answered. First time I called, I got hung up on. The second call, I specifically asked if the spray covers BTM and I was told yes. Later in the phone conversation, they said they wanted to double check on what the spray covered. I was then told they do not spray for BTM. This whole process was a waste of my time. I've called multiple times during the past two weeks to get a final quote and to hire them to do a job. I'm totally disappointed. I know someone who uses this service and I expected better service.